{"id":14,"date":"2026-01-20T18:55:49","date_gmt":"2026-01-20T18:55:49","guid":{"rendered":"https:\/\/nordglaze.no\/?page_id=14"},"modified":"2026-03-14T15:23:16","modified_gmt":"2026-03-14T15:23:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nordglaze.no\/sv\/refund_returns\/","title":{"rendered":"Villkor och anvisningar f\u00f6r f\u00f6rs\u00e4ljning"},"content":{"rendered":"<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"background-color:#e6d8c873\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\" style=\"font-size:35px\">F\u00f6rs\u00e4ljningsvillkor Nordglaze AB<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">1. Om s\u00e4ljaren<\/h2>\n\n\n\n<p>S\u00e4ljer \u00e4r&nbsp;<strong>Nordglaze AB<\/strong><br>Organisationsnummer:&nbsp;<strong>836 954 122<\/strong><\/p>\n\n\n\n<p>E-post&nbsp;<a>nordglaze@gmail.com<\/a><br>Webbplats&nbsp;<a href=\"https:\/\/nordglaze.no\/sv\/\">www.nordglaze.se<\/a><\/p>\n\n\n\n<p>Dessa f\u00f6rs\u00e4ljningsvillkor g\u00e4ller f\u00f6r k\u00f6p av produkter via Nordglaze AS:s webbshop.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">2. Produkter<\/h1>\n\n\n\n<p>Nordglaze AB s\u00e4ljer glasyrer, underglasyrer och andra keramikrelaterade produkter.<\/p>\n\n\n\n<p>Keramiska glasyrer p\u00e5verkas av en rad faktorer som ligger utanf\u00f6r v\u00e5r kontroll. Resultatet kan variera beroende p\u00e5 bland annat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>lerjordstyp<\/li>\n\n\n\n<li>appliceringstjocklek<\/li>\n\n\n\n<li>antal lag<\/li>\n\n\n\n<li>br\u00e4nningstemperatur<\/li>\n\n\n\n<li>br\u00e4nningskurva<\/li>\n\n\n\n<li>ugnstyp<\/li>\n\n\n\n<li>atmosf\u00e4r i ugnen (oxidation eller reduktion)<\/li>\n<\/ul>\n\n\n\n<p>Produktbilder, tester och f\u00e4rgguider i n\u00e4tbutiken \u00e4r endast v\u00e4gledande. Nordglaze AS kan d\u00e4rf\u00f6r inte garantera att identiska resultat uppn\u00e5s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">3. Priser<\/h1>\n\n\n\n<p>Alla priser anges i&nbsp;<strong>norska kronor (NOK)<\/strong>.<\/p>\n\n\n\n<p>Priserna inkluderar merv\u00e4rdesskatt d\u00e4r detta \u00e4r relevant. Fraktkostnader ber\u00e4knas separat och visas f\u00f6re betalning.<\/p>\n\n\n\n<p>Nordglaze AB f\u00f6rbeh\u00e5ller sig r\u00e4tten att korrigera priser vid prisfel, skrivfel eller tekniska fel i webbutiken. Eller om vi ser att fraktkostnaden som f\u00f6rst betalades inte t\u00e4cker den faktiska fraktkostnaden.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">4. Betalning<\/h1>\n\n\n\n<p>Betalning sker via tillg\u00e4ngliga betalningsl\u00f6sningar i n\u00e4tbutiken, till exempel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vipps Kassa<\/li>\n\n\n\n<li>kortbetalning<\/li>\n\n\n\n<li>andra tillg\u00e4ngliga betalningsmetoder<\/li>\n<\/ul>\n\n\n\n<p>Beloppet reserveras eller dras i enlighet med betalningsleverant\u00f6rens villkor.<\/p>\n\n\n\n<p>F\u00f6r f\u00f6retagskunder kan fakturabetalning erbjudas efter n\u00e4rmare \u00f6verenskommelse.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">5. Leverans<\/h1>\n\n\n\n<p>Varorna skickas till den adress kunden anger vid best\u00e4llningstillf\u00e4llet.<\/p>\n\n\n\n<p>Normal leveranstid \u00e4r&nbsp;<strong>2\u20137 arbetsdagar<\/strong>, med reservation f\u00f6r lagerstatus och transport\u00f6r.<\/p>\n\n\n\n<p>Nordglaze AB anv\u00e4nder externa transport\u00f6rer, till exempel Posten\/Bring, PostNord eller liknande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">6. Temperatur och f\u00f6rvaring<\/h1>\n\n\n\n<p>Glasyrprodukter \u00e4r vattenbaserade och kan skadas om de uts\u00e4tts f\u00f6r l\u00e5ga temperaturer under l\u00e5ng tid.<\/p>\n\n\n\n<p>Produkterna b\u00f6r f\u00f6rvaras och transporteras vid temperatur&nbsp;<strong>\u00f6ver 5 \u00b0C<\/strong>.<\/p>\n\n\n\n<p>Nordglaze AB kan inte garantera produktkvalitet om produkterna har utsatts f\u00f6r frost eller mycket l\u00e5ga temperaturer. D\u00e4rf\u00f6r avr\u00e5der vi starkt fr\u00e5n att v\u00e4lja andra fraktl\u00f6sningar \u00e4n \u00abh\u00e4mtas p\u00e5 ombud\u00bb eller leverans direkt hem till dig n\u00e4r du \u00e4r hemma och kan ta emot paketet. Vi ger ingen kompensation, och varorna kan inte bytas eller avbest\u00e4llas om dessa temperaturregler inte f\u00f6ljs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">7. Leverans och kundens ansvar<\/h1>\n\n\n\n<p>Kunden ansvarar f\u00f6r att ange korrekt leveransadress och v\u00e4lja l\u00e4mplig leveransmetod.<\/p>\n\n\n\n<p>Vid hemleverans eller leverans till upph\u00e4mtningsst\u00e4lle m\u00e5ste kunden se till att:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>att vara tillg\u00e4nglig f\u00f6r att ta emot paketet<\/li>\n\n\n\n<li>se till att paketet inte blir st\u00e5ende ute i kyla<\/li>\n\n\n\n<li>h\u00e4mta paketet inom transport\u00f6rens tidsfrist<\/li>\n<\/ul>\n\n\n\n<p>Nordglaze AB kan inte h\u00e5llas ansvarigt f\u00f6r skador som uppst\u00e5r om paket inte h\u00e4mtas i tid eller l\u00e4mnas ute i kyla efter leverans.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">8. Risk och transport<\/h1>\n\n\n\n<p>Risken f\u00f6r varan \u00f6verf\u00f6rs till kunden n\u00e4r paketet har \u00f6verl\u00e4mnats till transport\u00f6ren.<\/p>\n\n\n\n<p>Vid synliga transportskador m\u00e5ste kunden dokumentera skadan med bilder och kontakta Nordglaze AB s\u00e5 snart som m\u00f6jligt.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">9. Reklamation och defekta varor<\/h1>\n\n\n\n<p>Om kunden mottar en vara som \u00e4r defekt eller felaktigt levererad, m\u00e5ste Nordglaze AS kontaktas s\u00e5 snart som m\u00f6jligt.<\/p>\n\n\n\n<p>Vid godk\u00e4nd reklamation f\u00e5r kunden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ers\u00e4ttningsvara<br>eller<\/li>\n\n\n\n<li>\u00e5terbetalning av k\u00f6peskillingen.<\/li>\n<\/ul>\n\n\n\n<p>Reklamation g\u00e4ller inte om skadan beror p\u00e5 felaktig anv\u00e4ndning, felaktig f\u00f6rvaring eller anv\u00e4ndning utanf\u00f6r tillverkarens rekommendationer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">10. \u00c5ngerr\u00e4tt och retur<\/h1>\n\n\n\n<p>\u00c5ngerr\u00e4tten g\u00e4ller enligt \u00e5ngerr\u00e4ttslagen f\u00f6r privatkunder.<\/p>\n\n\n\n<p>\u00c5ngerr\u00e4tt g\u00e4ller endast f\u00f6r&nbsp;<strong>o\u00f6ppnade och oanv\u00e4nda produkter i originalf\u00f6rpackning<\/strong>.<\/p>\n\n\n\n<p>Retur m\u00e5ste avtalas med Nordglaze AB innan varan skickas tillbaka.<\/p>\n\n\n\n<p>Produkter som har \u00f6ppnats, anv\u00e4nts eller testats kan inte returneras.<\/p>\n\n\n\n<p>Returfrakt st\u00e5r kunden f\u00f6r om inte annat avtalats.<\/p>\n\n\n\n<p>F\u00f6r f\u00f6retagskunder g\u00e4ller normalt inte \u00e5ngerr\u00e4tt.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">11. Resultat med hj\u00e4lp av glasyr<\/h1>\n\n\n\n<p>Keramiska glasyrer kan ge olika resultat beroende p\u00e5 faktorer som ligger utanf\u00f6r Nordglaze AB:s kontroll.<\/p>\n\n\n\n<p>Nordglaze AB kan d\u00e4rmed inte h\u00e5llas ansvarigt f\u00f6r variationer i f\u00e4rg, effekt eller resultat efter br\u00e4nning.<\/p>\n\n\n\n<p>Retur eller reklamation accepteras inte p\u00e5 grund av s\u00e5dana variationer. L\u00e4s g\u00e4rna mer under \u00abS\u00e5 h\u00e4r v\u00e4ljer du r\u00e4tt glasyr\u00bb s\u00e5 att du lyckas med din glasyr!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">12. Kundens ansvar vid best\u00e4llning<\/h1>\n\n\n\n<p>Kunden \u00e4r ansvarig f\u00f6r att kontrollera att best\u00e4llningen \u00e4r korrekt innan den genomf\u00f6rs.<\/p>\n\n\n\n<p>Detta inkluderar korrekt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>produkt<\/li>\n\n\n\n<li>f\u00e4rg<\/li>\n\n\n\n<li>storlek eller volym<\/li>\n\n\n\n<li>antal varor<\/li>\n\n\n\n<li>leveransadress<\/li>\n<\/ul>\n\n\n\n<p>N\u00e4r en best\u00e4llning har skickats fr\u00e5n v\u00e5rt lager kan den normalt inte \u00e4ndras eller avbokas. Byte och retur enligt norsk lag.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">13. Transportskador<\/h1>\n\n\n\n<p>Om ett paket eller en vara \u00e4r skadad under transport m\u00e5ste kunden dokumentera skadan med bilder och kontakta Nordglaze AS s\u00e5 snart som m\u00f6jligt.<\/p>\n\n\n\n<p>Nordglaze AB kommer sedan att granska \u00e4rendet och eventuellt erbjuda en ers\u00e4ttningsvara eller \u00e5terbetalning.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">14. Oavh\u00e4mtade paket<\/h1>\n\n\n\n<p>Om ett paket inte h\u00e4mtas fr\u00e5n uth\u00e4mtningsst\u00e4llet inom transport\u00f6rens tidsfrist och returneras till Nordglaze AS, f\u00f6rbeh\u00e5ller vi oss r\u00e4tten att debitera kunden f\u00f6r kostnader relaterade till returfrakt och hantering.<\/p>\n\n\n\n<p>Eventuell \u00e5terbetalning av k\u00f6pesumman kan minskas med de faktiska fraktkostnaderna som uppst\u00e5r.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">15. Missbruk av returordning<\/h1>\n\n\n\n<p>Nordglaze AB f\u00f6rbeh\u00e5ller sig r\u00e4tten att neka retur om returhanteringen missbrukas eller om varor returneras upprepade g\u00e5nger utan giltig anledning.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">16. Ansvarsbegr\u00e4nsning<\/h1>\n\n\n\n<p>Nordglaze AB:s ansvar \u00e4r begr\u00e4nsat till varans ink\u00f6pspris.<\/p>\n\n\n\n<p>Nordglaze AB kan inte h\u00e5llas ansvarigt f\u00f6r indirekta f\u00f6rluster, f\u00f6ljdskador eller ekonomiska f\u00f6rluster som uppst\u00e5r till f\u00f6ljd av anv\u00e4ndningen av produkterna.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">17. Missbruk av webbutiken<\/h1>\n\n\n\n<p>Nordglaze AB f\u00f6rbeh\u00e5ller sig r\u00e4tten att avbryta best\u00e4llningar, neka framtida best\u00e4llningar eller st\u00e4nga kundkonton om det misst\u00e4nks missbruk, bedr\u00e4geri eller brott mot v\u00e5ra f\u00f6rs\u00e4ljningsvillkor.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">18. Hantering av klagom\u00e5l<\/h1>\n\n\n\n<p>Eventuella klagom\u00e5l b\u00f6r riktas till:<\/p>\n\n\n\n<p>\ud83d\udce7&nbsp;<a>nordglaze@gmail.com<\/a><\/p>\n\n\n\n<p>Om parterna inte n\u00e5r en \u00f6verenskommelse kan fallet h\u00e4nskjutas till&nbsp;<strong>Konsumentverket eller Konsumentklagen\u00e4mnden<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:30px\">19. F\u00f6rbeh\u00e5ll<\/h1>\n\n\n\n<p>Nordglaze AB reserverar sig f\u00f6r pris-, lager-, skriv- och tekniska fel i n\u00e4tbutiken.<\/p>\n\n\n\n<p>Nordglaze AB f\u00f6rbeh\u00e5ller sig r\u00e4tten att annullera best\u00e4llningar om s\u00e5dana fel uppst\u00e5r.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p><strong>F\u00f6rs\u00e4ljningsvillkor \u2013 Nordglaze AS<\/strong><br><em>Senast uppdaterad: 14 mars 2026<\/em><\/p>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-08225649 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/nordglaze.no\/wp-content\/uploads\/2026\/01\/NordGlaze-svart-Icon-transparent-.svg ,https:\/\/nordglaze.no\/wp-content\/uploads\/2026\/01\/NordGlaze-svart-Icon-transparent-.svg 780w, https:\/\/nordglaze.no\/wp-content\/uploads\/2026\/01\/NordGlaze-svart-Icon-transparent-.svg 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/nordglaze.no\/wp-content\/uploads\/2026\/01\/NordGlaze-svart-Icon-transparent-.svg\" alt=\"\" class=\"uag-image-220\" width=\"200\" height=\"71\" title=\"NordGlaze (svart ikon) transparent\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Salgsbetingelser Nordglaze AS 1. Om selger Selger er&nbsp;Nordglaze ASOrganisasjonsnummer:&nbsp;836 954 122 E-post:&nbsp;nordglaze@gmail.comNettside:&nbsp;www.nordglaze.no Disse salgsbetingelsene gjelder for kj\u00f8p av produkter via [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"jennifer-admin","author_link":"https:\/\/nordglaze.no\/sv\/author\/jennifer-admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Salgsbetingelser Nordglaze AS 1. Om selger Selger er&nbsp;Nordglaze ASOrganisasjonsnummer:&nbsp;836 954 122 E-post:&nbsp;nordglaze@gmail.comNettside:&nbsp;www.nordglaze.no Disse salgsbetingelsene gjelder for kj\u00f8p av produkter via [&hellip;]","_links":{"self":[{"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":18,"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":2057,"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/pages\/14\/revisions\/2057"}],"wp:attachment":[{"href":"https:\/\/nordglaze.no\/sv\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}